Install and connect
Install and open antcloud in Shopify and choose Connect AntCloud ERP. Sign in to your business ERP account, select a Shopify store you can manage, and confirm the binding. The app then shows the ERP store identifier. ERP accounts follow the existing business onboarding process; current self-service registration requires a mainland China mobile number and a 15–20 character business tax ID.
Catalog, orders, and inventory
Configure and enable a listing synchronization task in ERP store management, run a manual synchronization, and view products and variants in Listings. This is a read-only pull from Shopify to ERP. Activation and channel publication are checked separately; drafts, paused, and removed products retain their states. Missing products are reconciled only after a complete snapshot.
Order synchronization stores order statuses, amounts, and line items, without customer addresses or shipping fulfillment. Initial automatic backfill covers 30 days; standard authorization permits the last 60 days. Older orders require Shopify approval for read_all_orders and reauthorization. Product creation and publication require an explicitly selected sales channel. Inventory updates require an explicitly selected Shopify Location and ERP stock mappings. Manual sync queues a batch for scheduled processing; it does not complete immediately. The backend renews access tokens; if reauthorization is required, reopen the app in Shopify and check the ERP binding. Rate limits and network failures appear in the task rather than reporting partial data as complete success.
Privacy and uninstallation
Privacy requests initiated in Shopify have status and downloadable receipts in the app. The current transitional release does not yet execute automated data export or deletion. Receipt is not proof of fulfillment; the 30-day processing deadline still applies. Uninstalling revokes authorization; ERP disconnection removes the local binding. Details are at /shopify/privacy, or /en/shopify/privacy in English.
Contact support
Email the store domain, time of the issue, steps to reproduce, and synchronization batch identifier or safe error code. Redact customer data in screenshots. Do not send access tokens, refresh tokens, app secrets, passwords, or full order contents.
Contact us
Operator: 广州申德网络科技有限公司
For questions about this document, personal information, or website use, contact us at the email below. Describe the relevant page, issue, or request. Do not send passwords, access tokens, or unrelated personal information.
support@antkk.com