Scope and roles
This policy covers the antcloud Shopify app and store connection and listing synchronization in AntCloud ERP, provided by the operator identified in the contact section below. Merchants choose their authorized stores and purposes; we provide the associated technical processing. Website demos and other ERP services have separate notices.
Data processed
Connections process store identifiers, domains, names, scopes, installation state, and encrypted access and refresh tokens. Short-lived session identity verifies installation and binding. Synchronization reads products, variants, SKUs, descriptions, image URLs, prices, currency, stock quantities, and publication status, storing product snapshots and listing records.
Current features do not fetch orders, customer names, email addresses, phone numbers, addresses, or payment information. Reserved order and write scopes do not mean those features are enabled. Customer contact fields in privacy webhooks are not stored as business data; access requests retain only the request identifier and handling result.
Purpose and recipients
Information is used to verify authorization, display listings, diagnose issues, and handle privacy requests. ERP access is limited by business and store permissions; platform tokens are not returned to the browser. Hosting, restricted operations, backups, and technical logs needed to run the service may process relevant information. We do not sell this data or use it for advertising profiles.
Disconnection, deletion, and retention
Disconnecting the ERP binding or uninstalling clears local access credentials and stops subsequent authorized reads; disconnection alone does not delete existing listings. On a Shopify store deletion request, the system stops writes for that installation and removes authorization, bindings, product snapshots, and listing data. ERP business accounts and independently entered merchant records are outside the app deletion scope.
Privacy requests are to be handled within 30 days of receipt; legally required retention must be explained separately. Restricted backups are managed separately from the live database, and live deletion does not imply that backups have already been erased. Contact the email below for backup retention, processing locations, or deletion progress.
Requests and results
Merchants can initiate customer access or deletion requests in Shopify and view or download access results in the app’s privacy request area. As customer business data is not collected, results explicitly state that no such records are held. You can also email below to request information, access, correction, or deletion. Include the store domain and request identifier without passwords, tokens, or unrelated customer information. We verify the requester’s relationship to the store.
Feature changes
Before enabling orders, customer data, or inventory writes, we will update relevant notices and required authorization. This page does not imply those features are available or claim compliance certification in any jurisdiction.
Contact us
Operator: 广州申德网络科技有限公司
For questions about this document, personal information, or website use, contact us at the email below. Describe the relevant page, issue, or request. Do not send passwords, access tokens, or unrelated personal information.
support@antkk.com