Scope and roles
This policy covers the antcloud Shopify app and store connection, catalog and order synchronization, product creation and channel publication, and inventory updates at a selected Location in AntCloud ERP, provided by the operator identified in the contact section below. Merchants choose their authorized stores and purposes; we provide the associated technical processing. Website demos and other ERP services have separate notices.
Data processed
Connections process store identifiers, domains, names, scopes, installation state, and encrypted access and refresh tokens. Short-lived session identity verifies installation and binding. Synchronization reads products, variants, SKUs, descriptions, image URLs, prices, currency, stock quantities, and publication status, storing product snapshots and listing records.
Order synchronization stores Shopify order and line-item identifiers, order numbers, statuses, dates, amounts, currencies, and line-item information, including source snapshots and ERP order records. It does not read customer names, email addresses, phone numbers, shipping or billing addresses, tax identifiers, payment-card details, or payment credentials. Orders are still protected customer data under Shopify requirements. Privacy requests retain only the store, request, customer and order identifiers needed for handling, and processing status; customer contact fields and full webhook bodies are not stored.
Purpose and recipients
Information is used to verify authorization, synchronize catalog and orders, publish products and update inventory according to merchant settings, diagnose issues, and handle privacy requests. ERP access is limited by business and store permissions; platform tokens are not returned to the browser. Hosting, restricted operations, backups, and technical logs needed to run the service may process relevant information. We do not sell this data or use it for advertising profiles.
Disconnection, deletion, and retention
Disconnecting the ERP binding or uninstalling clears local access credentials and stops subsequent authorized synchronization; disconnection alone does not delete existing products or orders. Receipt and fulfillment of a privacy request are separate steps. The current transitional release durably receives requests and shows them as pending; automated data export and deletion are not yet executed. A receipt does not mean that data has been exported, erased, or found unnecessary to process. ERP business accounts and independently entered merchant records require a separate scope assessment from Shopify-sourced data.
Shopify requires privacy requests to be handled within 30 days of receipt; the technical transition does not extend this deadline. Legally required retention must be explained separately and cannot be assumed from a technical delay. Restricted backups are managed separately from the live database, and live deletion does not imply that backups have already been erased. Contact the email below for backup retention, processing locations, or deletion progress.
Requests and results
Merchants can initiate customer access or deletion requests in Shopify and view status and download receipts in the app’s privacy request area. A receipt is not a customer-data export or proof of completed deletion. You can also email below to request information, access, correction, or deletion. Include the store domain and request identifier without passwords, tokens, or unrelated customer information. We verify the requester’s relationship to the store.
Feature changes
Catalog, order, and inventory workflows depend on Shopify authorization and merchant configuration. Before adding customer contact fields or new processing purposes, we will update this policy and obtain required authorization. This page does not claim compliance certification in any jurisdiction.
Contact us
Operator: 广州申德网络科技有限公司
For questions about this document, personal information, or website use, contact us at the email below. Describe the relevant page, issue, or request. Do not send passwords, access tokens, or unrelated personal information.
support@antkk.com